Thank you for choosing Puckin’ Yum! We take great pride in our freshly prepared, high-quality baked goods. Because our products are perishable food items, made-to-order, and safety-certified, our policy is outlined below.
🚫 No Returns or Exchanges Policy
Due to health, safety, and the perishable nature of food products, all sales are final.
We do not accept returns or exchanges under any circumstances once an order has left our kitchen and has been delivered, or picked up.
We cannot offer refunds, returns, or exchanges for reasons including, but not limited to:
Change of mind or cancellation after production has started.
Personal taste, flavor, texture, or aesthetic preferences.
Improper storage, handling, or thawing after purchase.
Incorrect order details submitted by the customer.
🍰 Order Inspections & Issues
We stand behind our craftsmanship and want you to love your treats! We ask that you inspect your order immediately upon pickup or delivery.
If there is a physical mistake with your order (e.g., the wrong flavor, an incorrect design element, or damage during fulfillment), please notify us right away
For Pickus: Please let our team know before leaving the pickup location so we can resolve it quickly.
For Deliveries: Contact us within 24 hours of receipt with your order number and clear photos of the product and packaging.
🤝Resolution Process
While we do not take items back, any valid quality or accuracy concerns reported within the designated timeframe will be reviewed on a case-by-case basis. At our discretion, we may offer a replacement item, a store credit, or a partial/full refund to resolve our mistake.
✍️Contact Information
For any questions regarding your order, please reach out to us at: